Contact
Call us before you sell.
The worst feeling is finding out later that you left money on the table. A phone call costs nothing, and we will tell you honestly whether the trip is worth it.
Texas OCCC Registered DealerNo. 2600083100-236666
Calls to this number are answered by our automated assistant, Arthur. Live representatives are available during business hours. How Arthur works →
Book your visit
Pick an open day and time on the calendar below.
The calendar only shows times we actually have. By appointment only, 7 days a week, 7am to 7pm.
- 1Pick a day, then an open time.
- 2Add your name, phone, and what you are bringing.
- 3We confirm with you. Bring a valid ID.
Have an estate or a large collection?
Before you sell to anyone, give us a call. We will talk it through with you, whether we come to you or you come to us, before anything gets scheduled.
When you call
Meet Arthur, the voice that answers our phone.
When you call , Arthur picks up. Arthur is our AI phone assistant. He answers in English or Spanish, so you never get a busy signal and you are never stuck waiting on hold. Just say “español” at any time and he keeps going in Spanish.
Arthur never quotes prices over the phone. Every piece is tested and priced in person, right in front of you.
- 1
A few quick questions
Arthur asks what you have, your name, your mobile number, and when you would like to come in. That is all he needs.
- 2
He requests your appointment
Every visit is by appointment, 7 days a week, 7am to 7pm. Same day times are often available.
- 3
Our team confirms it
A real person on our team reviews the request and confirms it with you by text from this same number. Bring a valid ID to your visit.
- 4
Want a person? Just ask.
Arthur takes a message and someone from our team calls or texts you back. Have an estate or a large collection? Tell Arthur, and a member of our family will reach out to you directly.
Choose your day and time
One hour private visits. Same day times are available when the calendar shows them.
Text messages. By texting us or booking a visit, you agree to receive text messages from Black House Gold & Silver about your inquiry and appointment. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We use your information only to contact you about your visit. We do not sell or share it. See our Privacy Policy and Terms.
State registration and consumer complaints
This business is registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against this business may contact the Office of Consumer Credit Commissioner through one of the means indicated below: In Person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone No.: (800) 538-1579. Fax No.: (512) 936-7610. E-mail: consumer.complaints@occc.texas.gov. Website: occc.texas.gov.
Need it handled today
If it cannot wait, say the word.
Some things will not keep. A closing, a funeral, a hospital bill, a deadline somebody else set for you. If you are in that spot, call or text and tell us it is urgent. We will open the office for you. Early, late, weekend, holiday, whatever the day is. You do not have to wait for our hours, because for something like this we do not have hours. If the collection is large or it should not be moved, we will come to you. You will not be handed off, put in a queue, or told to call back Monday.
